By Stephen Fairley on Posted in Law Firm ManagementConducting exit interviews with a client after their legal matter has been concluded is essential. Yes, it can sometimes be uncomfortable. But it is almost always beneficial, since the insights you gain can be used to improve your firm in ways that will eventually lead to more business and happier clients. Here are 6 critical… Continue Reading
By Stephen Fairley on Posted in Law Firm MarketingWhen was the last time you bought something, booked a hotel or made a restaurant reservation online without checking the reviews? If you say that you never check reviews, you are either guilty of misrepresentation (fancy lawyer word for fibbing) or you are a very rare bird indeed. If you are an attorney who serves… Continue Reading
By Stephen Fairley on Posted in Law Firm MarketingHad an interesting discussion on my Facebook page yesterday. I shared a recent post by Larry Bodine on why Client Reviews Are Critical In Getting New Business with a comment that his was a great perspective to keep in mind. Not unsurprisingly, several of my attorney friends popped up to disagree. One wrote that “any… Continue Reading
