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The Client Exit Interview Script That Leads to Retention & Referrals

By Stephen Fairley on April 8, 2019
Posted in Law Firm Management

The Client Exit Interview Script That Leads to Retention & ReferralsConducting exit interviews with a client after their legal matter has been concluded is essential. Yes, it can sometimes be uncomfortable. But it is almost always beneficial, since the insights you gain can be used to improve your firm in ways that will eventually lead to more business and happier clients.

Here are 6 critical…

6 Questions You Need to Ask Clients After the Case is Closed

By Stephen Fairley on May 18, 2017
Posted in Law Firm Management

6 Questions You Need to Ask Clients After the Case is ClosedConducting exit interviews with clients after their legal matter has been concluded is essential. Yes, it can sometimes be uncomfortable. But it is almost always beneficial, since the insights you gain can be used to improve your firm in ways that will eventually lead to more business and happier clients.

Here are 6 critical questions…

Got a Negative Review Online? Why You Need to Reply, Not Ignore

By Stephen Fairley on February 2, 2017
Posted in Law Firm Marketing

Got a Negative Review? Why You Need to Reply, Not IgnoreWhen was the last time you bought something, booked a hotel or made a restaurant reservation online without checking the reviews? If you say that you never check reviews, you are either guilty of misrepresentation (fancy lawyer word for fibbing) or you are a very rare bird indeed.

If you are an attorney who serves…

How to Get Good Client Reviews

By Stephen Fairley on January 29, 2016
Posted in Law Firm Marketing

How to Get Good Client ReviewsHad an interesting discussion on my Facebook page yesterday. I shared a recent post by Larry Bodine on why Client Reviews Are Critical In Getting New Business with a comment that his was a great perspective to keep in mind.

Not unsurprisingly, several of my attorney friends popped up to disagree. One wrote that “any…

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Photo of Stephen FairleyStephen Fairley CEO

Stephen is the CEO of The Rainmaker Institute, the nation’s largest law firm marketing company specializing in lead conversion for small & medium sized…

Stephen is the CEO of The Rainmaker Institute, the nation’s largest law firm marketing company specializing in lead conversion for small & medium sized law firms. Over 18,000 attorneys nationwide have benefited from learning and implementing the proven marketing and lead conversion strategies taught by The Rainmaker Institute, LLC.

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About the Rainmaker Institute

The law firm marketing consultants at The Rainmaker Institute specialize in helping small to medium-sized law firms generate more clients and increase revenue fast.

Since 1999, we have helped over 18,000 attorneys create successful and sustainable law practices. Over 35 of the largest state and local bar associations have sponsored our live law firm marketing seminars and Rainmaker Retreats to their members.

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