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The Client Exit Interview Script That Leads to Retention & Referrals

By Stephen Fairley on April 8, 2019
Posted in Law Firm Management

The Client Exit Interview Script That Leads to Retention & ReferralsConducting exit interviews with a client after their legal matter has been concluded is essential. Yes, it can sometimes be uncomfortable. But it is almost always beneficial, since the insights you gain can be used to improve your firm in ways that will eventually lead to more business and happier clients.

Here are 6 critical…

6 Questions You Need to Ask Clients After the Case is Closed

By Stephen Fairley on May 18, 2017
Posted in Law Firm Management

6 Questions You Need to Ask Clients After the Case is ClosedConducting exit interviews with clients after their legal matter has been concluded is essential. Yes, it can sometimes be uncomfortable. But it is almost always beneficial, since the insights you gain can be used to improve your firm in ways that will eventually lead to more business and happier clients.

Here are 6 critical questions…

4 Reasons Clients Leave & What You Can Do About It

By Stephen Fairley on March 16, 2017
Posted in Business Development for Law Firms

Research has shown that there are four primary reasons clients leave law firms:

9% are poached by competitors.

10% leave for personal reasons — the case is over, they decide not to pursue the matter, etc.

14% leave because they are dissatisfied with the service.

67% leave because of an attitude of indifference from the

…

A Cheap, Easy Way to Gain a True Competitive Advantage for Your Law Firm

By Stephen Fairley on May 17, 2016
Posted in Business Development for Law Firms

A Cheap, Easy Way to Gain a True Competitive Advantage for Your Law FirmLawyers are always looking for ways to gain a competitive advantage over other attorneys in their area who practice the same kind of law. Yet there is one easy, inexpensive way to accomplish this that is often overlooked: client service.

Providing good client service is not enough these days and this is why: Great client…

Want a Get & Retain More Clients? Steal These Client Service Strategies from the Ritz-Carlton

By Stephen Fairley on May 10, 2016
Posted in Law Firm Management

Want a Get & Retain More Clients? Steal These Client Service Strategies from the Ritz-CarltonI do a lot of traveling, speaking at bar associations, meeting with clients and holding our two-day Rainmaker Retreat legal marketing seminars across the country. Like many road warriors, I have found many benefits to upgrading my hotel experience.

When I can, I make it a practice to stay at a Ritz-Carlton. As a somewhat…

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Photo of Stephen FairleyStephen Fairley CEO

Stephen is the CEO of The Rainmaker Institute, the nation’s largest law firm marketing company specializing in lead conversion for small & medium sized…

Stephen is the CEO of The Rainmaker Institute, the nation’s largest law firm marketing company specializing in lead conversion for small & medium sized law firms. Over 18,000 attorneys nationwide have benefited from learning and implementing the proven marketing and lead conversion strategies taught by The Rainmaker Institute, LLC.

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About the Rainmaker Institute

The law firm marketing consultants at The Rainmaker Institute specialize in helping small to medium-sized law firms generate more clients and increase revenue fast.

Since 1999, we have helped over 18,000 attorneys create successful and sustainable law practices. Over 35 of the largest state and local bar associations have sponsored our live law firm marketing seminars and Rainmaker Retreats to their members.

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