By Stephen Fairley on Posted in Law Firm ManagementConducting exit interviews with a client after their legal matter has been concluded is essential. Yes, it can sometimes be uncomfortable. But it is almost always beneficial, since the insights you gain can be used to improve your firm in ways that will eventually lead to more business and happier clients. Here are 6 critical… Continue Reading
By Stephen Fairley on Posted in Business Development for Law FirmsResearch has shown that there are four primary reasons clients leave law firms: 9% are poached by competitors. 10% leave for personal reasons — the case is over, they decide not to pursue the matter, etc. 14% leave because they are dissatisfied with the service. 67% leave because of an attitude of indifference from the… Continue Reading
By Stephen Fairley on Posted in Business Development for Law FirmsLawyers are always looking for ways to gain a competitive advantage over other attorneys in their area who practice the same kind of law. Yet there is one easy, inexpensive way to accomplish this that is often overlooked: client service. Providing good client service is not enough these days and this is why: Great client service… Continue Reading
By Stephen Fairley on Posted in Law Firm ManagementI do a lot of traveling, speaking at bar associations, meeting with clients and holding our two-day Rainmaker Retreat legal marketing seminars across the country. Like many road warriors, I have found many benefits to upgrading my hotel experience. When I can, I make it a practice to stay at a Ritz-Carlton. As a somewhat demanding business… Continue Reading
