I’m sure you’ve heard that the most expensive client you can have is the “one and done” — the person who only does business with you one time. While there are some practice areas that typically have this kind of client — criminal law, personal injury — many attorneys can benefit greatly from having repeat
Research has shown that there are four primary reasons clients leave law firms:
9% are poached by competitors.
10% leave for personal reasons — the case is over, they decide not to pursue the matter, etc.
14% leave because they are dissatisfied with the service.
67% leave because of an attitude of indifference from the