Word of mouth has always been important for lawyers to obtain new business — after all, what are referrals but informed word-of-mouth recommendations? Now that our lives are all online, it’s easier than ever for clients to post reviews of your services. And you can no more control that than you can order up a
Got a Negative Review Online? Why You Need to Reply, Not Ignore
When was the last time you bought something, booked a hotel or made a restaurant reservation online without checking the reviews? If you say that you never check reviews, you are either guilty of misrepresentation (fancy lawyer word for fibbing) or you are a very rare bird indeed.
If you are an attorney who serves
7 Effective Ways to Respond to a Negative Online Review
People are not looking for perfection from you; what matters is how you address problems by being transparent, genuinely concerned and responding positively. Here are seven effective ways to address a negative online review:
1. Contact the review site.
If the review is flagrantly false, defamatory or you can prove a disgruntled former employee or
Should Online Reviews Remain Anonymous? Avvo Case in Seattle to Decide
Boy, I sure managed to stir up a firestorm of commentary on my Facebook page yesterday when I posted a story about the Avvo lawsuit in Seattle, where a Florida attorney is suing to gain access to the name of a reviewer who posted an allegedly false online review.
The suit is in Seattle
What to Do with a Bad Online Review
So you got a bad online review. Now what? I’ve written a couple of posts in the past about how to respond appropriately to a negative online review (you can see those here and here).
Now I’m inspired by a recent ClubZero post on the subject to provide you with the exact steps in