5 Tips for Getting 5-Star ReviewsWord of mouth has always been important for lawyers to obtain new business — after all, what are referrals but informed word-of-mouth recommendations? Now that our lives are all online, it’s easier than ever for clients to post reviews of your services. And you can no more control that than you can order up a

7 Effective Ways to Respond to a Negative Online ReviewPeople are not looking for perfection from you; what matters is how you address problems by being transparent, genuinely concerned and responding positively. Here are seven effective ways to address a negative online review:

1.  Contact the review site.

If the review is flagrantly false, defamatory or you can prove a disgruntled former employee or